Tuesday, June 25, 2024

People or technology, which do you prefer?

by Scott Anscomb
Published: Updated:

by Scott Anscomb, Your Move Anscombs

We are constantly being introduced to new technology that enhances our everyday lives from smartphones that seem to enable us to do everything ourselves, to AI that offers the possibility of everything being decided for us effectively by a smart computer. Whether or not this is a good thing is up for debate, and, of course, all of it seems to be designed to cut out people.

There are excellent applications available where the customer experience is enhanced by removing the human element. However, when it comes to selling your home, it is so intimately intertwined with people and their everyday lives, it is difficult to deliver the service people expect and need without real human interaction.

It’s no secret that moving home, or even just dealing with the sale of an empty property, is one of the most stressful processes many people will ever be involved in. There have been various attempts to automate the estate agency industry over recent years allowing sellers and buyers to take on much of the work of the agent through the use of technology and call centres. However, almost all have eventually failed once the majority of customers decide it has added to the stress. Often what sellers thought was an initial financial saving, ends up being a net loss once a lower sale price, protracted time and emotional stress is taken into account.

Like all companies, we have to continually ensure that our customer offering and processes remain relevant and competitive to stay in business. Over the past 19 years, at Your Move Anscombs we have constantly embraced new technology that we believe benefits our customers. One key aspect that has remained throughout is retaining our excellent team of people who share a common ethos of going the extra mile and really looking after our customers to ensure they get the best financial result and the least stressful experience. Nearly all of our team have been together for over 15 years, which is quite a feat in an industry known for poor staff retention. We are extremely proud of having gained over 200 five star Google reviews from happy customers which supports our main source of business coming from repeat custom and recommendations. The reviews all detail how it is our personal approach that has made all the difference.

Therefore, we still believe human interaction and experience cannot be replaced when it comes to any service that really matters.

If you are thinking of buying or selling and would like any advice, or would like a valuation of your current home, you can contact the team at Your Move Anscombs on 01904 621532.

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