At Television House in Pickering
As a family-run independent electrical retailer, Television House has seen many changes over the last 65 years, but it has always retained its emphasis on traditional values and excellent customer service.
Set up by their grandparents, selling and fixing radios and record players, brothers Matthew and Nick Wilkinson are now at the helm and have run the shop for 16 years, with their sister Gemma also working in the business. Matthew said: “The shop has been passed through three generations. I remember helping in the shop around age 9 and I’ve worked here since I left school.”
“We stock a huge range of products including televisions, white goods including washing machines and fridge freezers, DAB radios, vacuum cleaners and small household appliances like kettles and toasters. We specialise in several brands and are one of North Yorkshire’s biggest Panasonic dealers.” Other big brands stocked at the shop include Hotpoint, Bosch, Roberts Radio, Neff, Siemens, and Technics. Matthew explained: “We try to have a good range of stock at prices for all budgets—we have kettles ranging from £20 up to £140.”
With larger white goods, Television House will deliver for free within a 35-mile radius of the shop. And not just that, they will also install your washing machine for you.
Providing great customer service is incredibly important to the team. “It’s the reason we’re still in business,” explained Matt. “All of our team have excellent product knowledge so customers can be confident they are making the right decision – and keep coming back.”
Television House also has the benefit of an in-house engineer who repairs small electrical items like televisions, radios and vacuum cleaners. There is also an aerial service from a fully qualified aerial engineer and, if you have old video tapes in the loft, Television House can copy them to DVD for you.
As a business, the team at Television House are keen to become more energy efficient, and they are already helping their customers save money. Matthew said: “We stock a large range of LED bulbs that use less energy and last longer, so you won’t need to keep buying replacements. Slow cookers have also been very popular recently as people look to save money. Electric blankets cost as little as 1p per night and are great for cold nights where you don’t want to waste money by putting the heating on. We also sell heat pump tumble dryers that conserve and recycle warm air, using almost 50% of the energy of traditional tumble dryers.”
For great local service and advice on the best electrical products for you, visit Television House in Pickering.